New Accounts
Everybody can request an account within our ticket system by clicking to "Register as a new customer" on the login page at https://helpdesk.open-xchange.com. You only have to provide some minimal information like First Name, Last Name, E-Mail and a Password. That's it. Once the account has been confirmed via the invitation email, you can log in and create different types of tickets depending on your registered products and services. Details regarding the different ticket types can be found in the article Ticket Types.You already had an account in our previous ticket system?
If you already had an account in our previous ticket system, we have already created an account for you with the previous login name. To get your new password, please use the "Forgot password?" function on the login screen. This requires either your login or email. Please use the "Login" as we had migrated your registered email to another format, depending on your previous account data. Further information can be found at Details regarding "Forgot your password?" feature.
For more information please see the user documentation: https://user-docs.zammad.org/en/latest/