New Accounts
Everybody with a valid Support Key can request an account within our ticket system just by sending an email to support@open-xchange.com with a human readable subject and the Support Key in the body. Your account get bound to your organization to be able to see all tickets of your organization.You already had an account in our previous ticket system?
If you already had an account in our previous ticket system, we have already created an account for you with the previous login name. To get your new password, please use the "Forgot password?" function on the login screen. This requires either your login or email. Please use the "Login" as we had migrated your registered email to another format, depending on your previous account data. Further information can be found at Details regarding "Forgot your password?" feature.
For more information please see the user documentation: https://user-docs.zammad.org/en/latest/