This article describes how to access the REST-API of the Open-Xchange Helpdesk
Preparing Token Access
Being able to access the Ticketsystem's REST-API, it requires a Ticketsystem user to create an individual Access Token. This can be done via User -> Profile -> Token Access
Official API
The vendor's official API documentation for the ticket system software can be found at https://docs.zammad.org/en/latest/api/intro.html
Open-Xchange Help Desk Systems
Production Environment
The URL for the Production Environment is
https://helpdesk.open-xchange.comStaging Environment
The URL for the Staging Environment is
https://helpdesk-staging.open-xchange.com
Important:
Both systems use their own credentials store and are not synchronised.
Beside of the generic API specification of the vendor there are some OX specifics which need to be taken care of. These are e.g. the
For more information please see the user documentation: https://user-docs.zammad.org/en/latest/